![]() Freedoms customer service reps have lied to me about what happened, made up excuses when they really didn't know what to say and it's evident they will say anything to just get you off of the phone and they talk to you like your an idiot. Since my existing Dr is closed to new patients I cannot get assigned back to him even though I'm an existing patient and have been for over 5 years. After dozens of calls to figure out why it's all come down to Freedom just made a mistake by doing this but Most of the time instead of the doctors all I get to see in their offices is a nurse.įreedom Insurance changed my primary care Dr effective without my consent. I do not accept it because since I freedom has been my Medicare insurance I have been complaining about different doctors for different reasons and the have done nothing about it. If a beneficiary is dissatisfied with a provider, he or she does have an option to switch to a different in-network provider. The health plan monitors the complaints that are filed against the providers. When a complaint is filed against a provider the health plan will contact the provider to request for a statement to be provided. Is tge second time I had complained about a doctor to Freedom and instead of telling the that the way she is acting is wrong they twice they asked me to changed the doctor. (The consumer indicated he/she DID NOT accept the response from the business.) On the plan spoke with the beneficiary and a resolution was provided to the beneficiary via phone. In response to the complaint, the plan contacted the provider regarding the issue. The plan's representative offered to assist the beneficiary with changing to a different provider, but the beneficiary declined. Per the recorded call, the beneficiary informed the plan of some issues that had occurred with a provider, and a grievance was filed. Our records indicate the beneficiary contacted the health plan on. This is frustrating when both companies do not have their information updated and my waste of time and money. Therefore right now i cannot afford another $600 for a deep cleaning and on top another $800 for dentures. I am frustrated and i highly considering changing and getting out of Freedom Health who proclaims to be a five star business. I have gone to three dentist that Freedom and Argus have provided to than arrive at the dentist office and find out that the provider nis not on the nrtwork. That to this date they have been able to provide. I need to have a deep cleaning which is covered under our Argus but it cannot be with a Periodontist and it has to be with a dentist. This procedures was done and it was an out of pocket of $1300. I was in need of an oral surgeon as i have health issues and needed to be put under to be able to extract various teeth. I have been contacting Freedom and ARGUS to obain providers undere their network to get dental work done. Although it also pertains to Argus Dental. ******** Advantage companies should be outlawed, go with ******** Plan G or N (Medigap).ĭuring the months of February, March, April and May i have been dealing with an issue regarding Freedom Health. I just want others to know about this ******** Scam. Next year I turn 65 and I am switching to ******** Plan G (no networks or pre-approvals).I don't think the BBB can really do anything. The VA healthcare isn't perfect, but it is far better than the delays I am finding with Freedom Health.I think ******** Advantage companies are a big scam which are killing our seniors. Don't listen to those TV Commercials with ex-celebrities telling to "call and check your zip code", "get money back every month". Freedom Health has not forwarded any test results to surgeon until I had to call (Labs, Stool, Ultrasound, and CT Scan.) I finally got CT Scan on 9/20 and my surgeon has not been sent the results.Surgeon requested approval for six visits, Freedom would only approve two at a time.Freedom does not respond to messages in their Portal.My hernia has grown since it is taking so long to get care.These delays can't be just incompetent workers who are "Quite Quitting". This is 9/26 and I still have not had surgery. On 5/5 I went to Freedom Health in ******** and saw Dr.
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